Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
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610-269-5585 | 899 Fern Hill Rd Unit A

INSURANCE QUESTIONS

INSURANCE QUESTIONS, West Chester, PA

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 610-269-5585 or make an appointment online!


What Our Customers Are Saying

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I work for a car dealer and i still take my cars to Mark to work on. He is honest and fair. If you are looking for a mechanic to call your own, Mark is your guy. He is a VET and eager to help you. I trust no one else to work on my cars!

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I had a wonderful experience here. Now my car runs so smooth!

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Man!! The best service ever. There is something about quality that is important when measuring value of a business and honestly. M&T Auto Repair delivered on their promise and fixed my car in a timely fashion and was very professional. I will definitely come here again...and get gas whenever I’m in the area!

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I was very impressed with the quality of service and knowledge of the staff. Family owned and operated I am a big fan of supporting the working man. Price was super reasonable. I highly recommend M & T to anyone looking for an honest, knowledgeable very professional mechanic! And a bonus Mark has over 20 years of service in the Army working on military vehicles.

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Good car and truck repair mechanic!

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Great repair shop, honest work, fair pricing, handles customers in a timely matter, and friendly service, highly recommended

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • BTB - CSC
  • Interstate Battery
  • Acdelco
  • Mercedes
  • Honda
  • Dodge
  • BMW
  • Vermeer Wood Chippers
  • Intoxaloc
  • Car Care Aware
  • Call Us For Service: 610-269-5585